The Buddy Bet platform follows the principles of responsible gaming and gives users tools to keep their gaming activity under control. This section describes the available self-limitation options, signs of problem behaviour and sources of professional help.
1. Responsible Gaming Principles
Gambling is entertainment, not a way to earn money. Every game has a built-in mathematical edge for the operator, so over the long run the business always makes a profit.
Gaming responsibly means:
- Setting a budget and staying within it
- Treating losses as the price of entertainment
- Not trying to win back what was lost
- Keeping track of the time spent playing
- Not playing when stressed or under the influence of alcohol
2. Self-Control Tools
The platform offers the following tools for managing gaming activity:
Deposit limit. The user sets the maximum amount of deposits per day, week or month. Once the limit is reached, further deposits are declined automatically.
Bet limit. Restricts the total amount of bets over the chosen period regardless of their outcome.
Loss limit. Sets the maximum amount of losses, after which access to games is temporarily closed.
Session time limit. Sets the length of continuous play: when it runs out, a notification appears and the session can be ended automatically.
Changing limits: a decrease takes effect immediately, while an increase applies only after twenty-four hours.
3. Self-Exclusion
Self-exclusion lets users voluntarily close their own access to the account for a chosen period.
Available options:
- Temporary self-exclusion — from twenty-four hours to six months
- Indefinite self-exclusion — with no end date
While self-exclusion is active, the user has no access to the account, games or promotional mailings. Creating a new account during this period is technically impossible.
Temporary self-exclusion cannot be cancelled early. Indefinite self-exclusion can be reviewed no earlier than six months after activation, provided the user confirms that the decision is well considered.
4. Time Reminders
Users can turn on periodic reminders during play. They show the session length and financial result to help make a conscious decision whether to continue or stop.
5. Signs of Problem Gambling
Financial signs:
- Regularly spending more than the planned budget
- Playing with money set aside for essential needs
- Borrowing to keep playing
- Growing debts
Behavioural signs:
- Constant thoughts about gambling in free time
- Neglecting work and family matters
- Hiding from loved ones how much time and money goes into gambling
- Irritability when unable to play
- Wanting to raise stakes to feel the same excitement as before
Emotional signs:
- Feeling guilty after playing
- Using gambling to escape problems
- Anxiety and low mood
- Being unable to stop even when wanting to
6. Protection of Minors
To keep persons under 18 away from gambling, the platform applies the following measures:
- Mandatory age confirmation at registration
- Checks of documents proving legal age
- Blocking of accounts that break age restrictions
Parents and guardians are advised to install parental control software that restricts children's access to gambling websites.
7. Professional Help
If you notice signs of problem gambling in yourself, it is worth seeking professional support. Help is available from:
- Psychological helplines — anonymous phone consultations
- Peer support groups — communities of people with similar experience
- Psychotherapists — one-to-one work with a specialist
- Specialised clinics — inpatient treatment in severe cases
On request, the support team will provide contacts of relevant organisations.
8. Operator Obligations
In the field of responsible gaming, the operator undertakes to:
- Make self-control tools available to all users
- Not target advertising at problem gamblers or minors
- Train staff to recognise signs of problem behaviour
- Respond quickly to players who need help
- Meet the regulator's player protection requirements
9. Where to Get Help
Support is available around the clock via live chat: there you can get advice on limits, turn on self-exclusion or learn about sources of professional help. Such requests are handled as a priority.
