These terms set out the legal basis of the relationship between players and the Buddy Bet platform. By creating an account, the user fully accepts the conditions below. We recommend reading every section of the agreement before you start using the service.
1. General Terms
The platform is operated by Winever B.V. under Curaçao licence No. 365/JAZ for remote gambling. The platform does not hold a KRAIL licence. The operator follows the requirements of its licence and the generally accepted standards of the online gambling industry.
The service is intended for entertainment only. Games and bets are not a way to earn money, and the platform does not promise any profit from taking part in them.
2. Who Can Become a User
Registration on the platform is open to persons who meet the following requirements:
- Aged eighteen or over, or older if the law of the country of residence sets a higher age of majority
- Full legal capacity sufficient to enter into legally binding agreements
- No gambling ban imposed by a court or another authorised body
- Residence in a country that is not on the list of restricted territories
Separate restrictions apply to gambling industry employees, to professional athletes regarding bets on their own sport, and to persons who have added themselves to self-exclusion registers.
3. Creating an Account
When registering, the user provides true personal details: first and last name as shown on an identity document, date of birth, home address, phone number and email address.
One person may hold only one account. If several accounts belonging to the same person are found, all linked profiles are blocked and any bonuses and winnings credited to them are cancelled.
The user is responsible for keeping their login and password safe and must contact support immediately if they suspect that someone else has gained access to the account.
4. Identity Confirmation
In line with its licence requirements, the platform checks the identity of players. Verification is mandatory before the first withdrawal. The following documents are usually required:
- A photo ID — passport, ID card or driving licence
- Proof of address — a utility bill or bank statement issued no more than three months ago
- Proof of ownership of the payment method — if needed
Documents are reviewed within seventy-two hours. Until the check is complete, withdrawal requests are not processed.
5. Deposits and Withdrawals
The account is topped up using the methods listed in the cashier section of the personal account. Deposit limits are set separately for each method; funds may only be deposited from the user's own payment details.
Funds are withdrawn using the same method that was used for the deposit. If that method is unavailable, the payout method is agreed with the support team.
Approximate withdrawal processing times:
- E-wallets — up to twenty-four hours
- Bank cards — one to two business days
- Cryptocurrency — fifteen to sixty minutes
- Bank transfers — up to seven business days
6. Bonus Terms
Bonuses are credited under the rules of each specific promotion. These rules usually define the wagering requirement, the bonus validity period, bet size limits and the list of games in which it can be wagered.
By activating a bonus, the user accepts its terms. If the wagering rules are broken, the bonus and any winnings obtained with it are cancelled. A bonus can be declined before it is activated.
7. What Is Prohibited
The following actions are not allowed on the platform:
- Registering several accounts
- Using other people's cards and wallets
- Using software that automates gameplay
- Exploiting technical glitches and system vulnerabilities
- Colluding with other players to gain an advantage
- Transactions related to laundering money obtained through crime
- Providing false information or forged documents
In case of violations, the account is blocked and the funds on the balance are confiscated. Where required by law, the information is passed to law enforcement authorities.
8. Operator Obligations
The operator undertakes to provide:
- Fair game outcomes through a certified random number generator
- Protection of personal data in line with the privacy policy
- Payment of winnings within the set time frames, provided the user complies with the agreement
- A working support service to resolve players' questions
The operator is not liable for temporary unavailability of the service due to maintenance or force majeure.
9. Dispute Handling
User complaints are reviewed according to the established procedure. The first step is to contact support. If the answer is not satisfactory, the request is passed to the head of the customer department.
Once internal options have been exhausted, the user may contact an independent arbitrator or the regulator that issued the operator's licence. Disputes are not settled under Ukrainian law.
10. Updates to the Terms
The operator may change this agreement. Significant changes are announced on the website and by email to registered users at least fourteen days before they take effect.
If the user continues to use the platform after that date, they accept the updated terms. If the user does not agree with the changes, they may close the account and withdraw the remaining balance.
11. Closing an Account
The user may close the account at any time by contacting support. Before that, the available balance must be withdrawn and participation in bonus programmes completed.
The operator may terminate the agreement unilaterally if it finds a breach of these terms or of legal requirements.
